Training & Development
Learn more about today’s most effective training methods and programs for employee development.
Leadership
Business Model
Strategy
Organizational
Structure
HR/Staffing
Reporting &
Financials
Workflow
/Processes
Technology/IT
Compensation
& Rewards
Training &
Development
Feedback Loop
Leadership
Business Model Strategy
Organizational Structure
HR/Staffing
Reporting &
Financials
Workflow
/Processes
Technology/IT
Compensation
& Rewards
Training &
Development
Feedback Loop
Latest Episode:
Episode 0137 | An Interview with Mason Cowan from BandyWorks
On the latest Culture of Convenience episode, Jeff and Kelly talk with Mason Cowan, Chief Customer Officer at BandyWorks Solutions.
Episode 0135 | 2024 NACS Show: Interview with Jeff Lenard
The NACS Show is vast – how can you properly take advantage of it? Look no further than this episode for answers, as Jeff Lenard breaks down how to make the most of the NACS Show.
Episode 0131 | RaceTrac: Protecting Assets, Protecting People
With over 550 stores, RaceTrac is leading the charge with learning strategies and asset protection. Jeff Kahler sits down with RaceTrac’s team to discuss how the large chain operators overcome obstacles and maintain strong safety culture.
Episode 0129 | Turning Leaders into Shift Leaders: Interview with Bob Duprey (from Restaurant Playbooks)
Bob Duprey is no stranger to creating consistent training systems. In this interview, Jeff Kahler explores how shift leaders can really elevate restaurant service, especially in quick service restaurants (QSRs)!
Episode 0121 | Top 10 Reasons to See Us at NACS
In this episode, Jeff Kahler shares the top ten reasons—plus a few extras—why you should stop by and visit RTO at NACS booth B3749!
Episode 0092 | Complexities of Compliance
This week, Jeff Kahler interviews RTO’s very own Laura Wentling, Director of Government Affairs, to truly understand the complexities of staying compliant.
Episode 0090 | Intellectual Capital: You’re More Valuable Than You Think!
This week, Jeff Kahler discusses the three pillars of intellectual capital. Your organization may be worth more than you think!
Episode 0062 | Season 5 Recap: Even MORE Burning Questions Answered
This week, Jeff Kahler responds to your questions and comments, and Kelly has her feet held to the fire about her bed—wait, what?!? You’ll just have to listen to find out!
Episode 0061 | Self-Checkout Kiosks: An Interview with NCR
This week, Jeff Kahler sits down with NCR’s Marc Haberkorn and Amit Acharya to set the record straight and dive into the real reasons self-checkout is so successful.
Episode 0060 | Mentoring with Myra Kressner
Do you know the difference between coaching and mentoring? These two terms are often lumped together, but they’re actually very different. This week, Jeff Kahler and our special guest, Myra Kressner, share their experiences with mentoring and talk about mentoring’s significance and benefits.
Episode 0059 | Creating a Culture of Training
Investing time and money into training your employees often feels like just another expense, however training should be viewed not only as an investment in your people, but also an investment in the success of your business.
Episode 0058 | Gamification: The Good, the Bad, and the Dark Side
Gamification looks like a fun, engaging, and effective tool for training, but how well does it actually work? This week, Jeff Kahler discusses the pros and cons of gamification.
International Podcast Day | Food Challenge Special Edition
What better way to celebrate International Podcast Day than trying new foods and making a game out of it? The clock is counting down.
Episode 0018 | Coaching and Feedback: Get Your Ducks in a Row!
Coaching and Feedback are great buzzwords, but when you stop think about it, aren’t they often a little easier said than done?
Episode 0017 | CovidSafe™: To Hell with the New Normal
This week, Jeff Kahler interviews Joe Rovinsky and Thom Greco, to explore CovidSafe™, the certification behind reopening.
Episode 0012 | Harassment and Discrimination: The 4 Types of Offenders to Watch Out For
Abuse should never be tolerated in the workplace. Jeff Kahler breaks down the four types of offenders you may run into and how to handle them.
Episode 0010 | Performance Reviews: Can you Handle the Truth?
When done well, performance reviews can be incredibly valuable. In this episode, Jeff Kahler shares what does and doesn’t work in a review.
Episode 0009 | Career Development: Progress Matters!
In life and in travel, you must know where you’re headed before you can begin your adventure. The same is true in your career and the careers of your employees.
Episode 0008 | Strengthen Your Trust Factor
This week, Jeff Kahler takes a deep dive into building a culture of trust in your organization. We’ll talk about how trust is built over time and also what can be done today to bolster it.
Episode 0006 | Training a New Hire: The Missing Pieces to Employee Retention
What’s standing in between a thriving team and constant turnover? And why are managers to blame for this?
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