Hearing But Not Listening: The HUBS Origin Story
Hosts & Guests
Jeff Kahler
Kelly Sundberg
Share Episode
About This Episode
Data is important. But data, just like anything else, can be overwhelming if there is too much to sort through. Jeff Kahler had his own vision for building the best data reporting features in his software platform; unfortunately he was not listening to what his customers were saying they needed. He finally started listening, and HUBS was born. In this episode, find out what can be accomplished when you stop doing and start listening.
How has listening to customers helped improve your business? Share your thoughts in the comments or email Producer@CultureofConvenience.com.
Recent Episodes
Episode 0138 | Looking Back and Looking Ahead – 2024 Recap and 2025 Predictions
Jeff and Kelly step into the CoC studio for one final podcast in 2024.
Episode 0137 | An Interview with Mason Cowan from BandyWorks
On the latest Culture of Convenience episode, Jeff and Kelly talk with Mason Cowan, Chief Customer Officer at BandyWorks Solutions.
Episode 0136 | Foodservice is Blowing Up: Interview with Dallas from High’s
Dallas Wells, VP of Food Services and Training at High’s of Baltimore, was in the studio with Jeff to talk about running a successful food service in his stores.
Episode 0135 | 2024 NACS Show: Interview with Jeff Lenard
The NACS Show is vast – how can you properly take advantage of it? Look no further than this episode for answers, as Jeff Lenard breaks down how to make the most of the NACS Show.
Episode 0134 | What’s Food Got To Do With It? Interview with PFMA
On this episode, PFMA President Alex Baloga brings insights on the Medical Nutrition Act, how “zero food waste” really works, and where retail’s headed in the next 5 years.
Episode 0133 | Aboveground Fuel Storage for Convenience
Using aboveground tanks for fuel storage is a polarizing topic, but for guests Ethan Henderson and Cameron Hogan from Major Oil, it’s what they do best.
Episode 0132 | Operational Excellence: Anticipate the Situation
In Episode 132, Jeff Kahler sits down with Eric Bolduc from Holmes Murphy Insurance to discuss keeping your store safe and saving money in the long run.
Episode 0131 | RaceTrac: Protecting Assets, Protecting People
With over 550 stores, RaceTrac is leading the charge with learning strategies and asset protection. Jeff Kahler sits down with RaceTrac’s team to discuss how the large chain operators overcome obstacles and maintain strong safety culture.
Episode 0130 | Coupons in Convenience
With digital coupons entering the scene things are about to change- even in convenience stores. What impact will this have on the industry? Producer Kelly sits down with the Coupon Bureau’s Brett Watson to get to the info.
Episode 0129 | Turning Leaders into Shift Leaders: Interview with Bob Duprey (from Restaurant Playbooks)
Bob Duprey is no stranger to creating consistent training systems. In this interview, Jeff Kahler explores how shift leaders can really elevate restaurant service, especially in quick service restaurants (QSRs)!
Episode 0128 | Comebacks Don’t Happen Overnight: Interview with Stephanie Stuckey
Besides bringing her family business out of the red, Stephanie Stuckey has built a team and marketed her brand, all while completely re-inventing herself in a matter of a couple years. Hear her secrets and strategies in this episode!
Episode 0127 | Create the Work Culture You Want: Interview With Steve Seymour
Recruiting and Retaining advice abounds in our interview with Steve Seymour, author of 100 Ideas to Improve the Workplace.
Episode 0126 | AI in Convenience: An Interview with Susan Sly
On this week’s podcast we talk to Susan Sly, CEO of The Pause Technologies and Top Women in AI Finalist, to get her take on AI.
Episode 0125 | Season 11 Recap: Taking Questions
This week Jeff Kahler is tackling the burning questions our listeners sent in during Season 11.
Episode 0124 | An Interview with Frank Beard
In this info-packed episode, Jeff Kahler speaks with Frank about his cstore diet, EV charging stations, autonomous check-out, and measuring success.
Episode 0123 | An Interview with Lonnie McQuirter
In this episode, Lonnie McQuirter, breaks down what separates him from big competition and provides a sneak peek at what advice he’ll be giving suppliers at the NACS Show!
Episode 0122 | An Interview with Lisa Dell Alba
In this episode of the Culture of Convenience, Jeff Kahler interviews Lisa Dell Alba, President and CEO of Square One Markets!
Episode 0121 | Top 10 Reasons to See Us at NACS
In this episode, Jeff Kahler shares the top ten reasons—plus a few extras—why you should stop by and visit RTO at NACS booth B3749!
Episode 0120 | Do Not Stay at Mediocre
In this week’s episode, Jeff Kahler explains how the concept of “Gears to Your Career” can be used to energize and inspire people in the workplace by providing their very own career path.
Episode 0119 | Displaced by AI
In this episode, Jeff Kahler discusses the top 10 jobs he believes could be displaced by AI, along with options on how to either embrace it, or work around it.
Episode 0118 | Scars We Think Others Can See
In this episode, Jeff Kahler speaks candidly about his insecurities and offers advice on how you can overcome your own insecurities to make an impact on the job.
Episode 0117 | Strength Follower: Dedication
This week, we’re spotlighting Angel Bui, RTO’s UX/UI designer! Listen as she shares how dedication has helped her through life as well as how her parents, Vietnamese immigrants, inspired her to be successful in not only in programming, but everything she does.
Episode 0115 | Getting Into the Nitty Gritty: Season 10 Recap
Going broke, becoming servants to AI, and rage cleaning are all topics that YOU, our listeners, wanted to discuss. Don’t miss this episode, where Jeff Kahler shares his wisdom and wit on these situations and more!
Episode 0114 | Strength Follower: Curiosity
Curiosity requires you to seek out answers beyond yourself. Sandy Williams-Brown’s curiosity sets her ahead when it comes to social media and content marketing at RTO.
Episode 0113 | Strength Follower: Adaptability
In this episode, Flavia Chiquita, Senior Content Supervisor at MotionGlass Studios, discusses her career path and how that brought her to where she is now.
Episode 0112 | Strength Follower: Grit
In Episode 112, Video Specialist Steve Witmer discusses how grit shaped his life and career.
Episode 0111 | Strength Follower: Trend Spotting
In this episode Producer Kelly sits down with Ready Training Online’s Web Designer, Justin Watson, to discuss noticing trends.
Episode 0110 | WTF: Where’s the Future?
In this episode, Jeff Kahler discusses AI, human employees, technology, and how to up your game for the future so your organization stays relevant.
Episode 0109 | WTF (Where’s the Friction?!?): Rust Out – It’s Not Burn Out!
In this week’s episode, Jeff Kahler discusses the symptoms of rust out, and what you can do about it, because after rust out comes drop out!
Episode 0108 | WTF (Where’s the Friction?!?): Toxic Workplaces
In this week’s episode, Jeff Kahler and Producer Kelly take an in-depth look at toxic workplaces.
Episode 0107 | WTF (Where’s the Friction?!?): Work Ethic and Integrity
In this week’s episode, Jeff Kahler asks his friend, mentor, and coach, Steve Goble, to discuss how find stellar candidates- and better yet, how to be one.
Episode 0106 | Sidekick Launch: Here To Help
This week, Mike Singer, Lori Breece, and Jennifer King join Jeff and Producer Kelly to talk about sidekicks of all kinds.
Episode 0105 | Too Happy at Work?! Season 9 Recap!
It’s already time for our season 9 recap and our listeners have sent in some of their most interesting work situations.
Episode 0104 | Power Employees: What It Takes To Move Up the Ranks!
This week Producer Kelly puts Tom Hart, RTO’s Director of Business Development and convenience industry whiz kid, into the hot seat.
Episode 0103 | App Chat: Using Cell Phones at Work, for Work!
In this episode, Jeff Kahler discusses everything that had to be taken into account while developing the trainingGrid® app.
Episode 0102 | Bitcoin Fraud: Yes This IS a Thing!
In this week’s episode, Jeff Kahler shares how a call from a client made him rethink how to protect you and your team from Bitcoin scams.
Episode 0101 | How Convenience Is Getting Even More Competitive!
How can you up your game and ensure you’re truly building a culture of convenience? Find out in this week’s episode!
Episode 0100 | The (Lost) Art of Celebration: 100th Episode
Welcome to our 100th episode!! In this episode, Jeff Kahler discusses how to recognize and celebrate the people in your company.
Episode 0099 | Work Life Balance: What Does It Even MEAN?!?
This week Jeff Kahler breaks down the psychology behind work-life balance and shares some great ideas on how to achieve it.
Episode 0098 | Loyalty Programs: Where Have All the Followers Gone?
This week Jeff Kahler discusses 2023 trends for loyalty clubs and shares best practices for getting the most out of your program.
Listen Now!
Culture of Convenience™ episodes are available on all of your favorite platforms.
Stay connected to get the latest podcast alerts and never miss an episode.